Descrição da Função

Customer Service Representative DACH Region (German & English)
Location: Lisbon, Portugal | Full-Time | Permanent | Hybrid

Are you ready to make a real impact in the world of healthcare? Join a global team thats transforming lives through innovative medical technology and exceptional customer care.
Were looking for a Customer Service Representative (CSR) whos fluent in German and English to support our DACH region operations. If you're passionate about helping others, thrive in a fast-paced environment, and love solving problems, this is your opportunity to shine.

What Youll Do
As a key member of our European Customer Service team, youll:
Be the go-to contact for customers in the DACH region
Manage the full order lifecyclefrom entry to delivery
Coordinate logistics, track shipments, and handle claims
Maintain consignment stock and external warehouse inventory
Collaborate with Sales, Key Account Managers, and Process Specialists
Keep CRM systems up to date and support continuous improvement projects
Occasionally engage in direct B2B/B2H customer interactions

What You Bring
2 years of experience in customer service or sales operations
Native-level German (or C2) and strong English (B2)
Proficiency in MS Office; experience with Oracle, Salesforce, or Power BI is a plus
Strong organizational skills, attention to detail, and a proactive mindset
Ability to multitask, adapt quickly, and work independently
A collaborative spirit and a passion for delivering outstanding service
Legal eligibility to work in the EU and willingness to travel if needed

What we offer
Direct contract with the client
Be part of a global, mission-driven team making a difference in healthcare
Enjoy a competitive salary and benefits package
Benefit from a flexible hybrid work model
Thrive in a culture that values innovation, collaboration, and fun

Ready to take your career to the next level? Apply now and help us shape the future of healthcareone customer at a time.

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